LEGAL REFERENCE

Your Privacy Comes First at mainaku

We've built mainaku around the principle that your account, payment history and personal details stay secure and private. This privacy policy shows exactly how we collect, use and...

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Privacy Policy Summary & Scope

mainaku collects your account information, deposit and withdrawal records, gameplay history, and device details to deliver our live casino, slots and sportsbook services. We process this data under applicable Indonesian and regional regulations where we operate. Your payment methods — DANA, OVO, GoPay and QRIS — are encrypted end-to-end. We never sell your personal data to third parties. Your account remains yours

to access, update or request deletion at any time through our support channels.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Live Chat Support Open our support widget during your session. Our team answers privacy questions in real time and helps you review or update your account settings.

Privacy Request Form Submit a formal data access or deletion request through your account dashboard. We respond within 14 business days with full documentation.

Email Support Reach our data protection team at [email protected] with any concern. Include your account ID for faster processing and verification.

REVIEW SIGNALS

How We Earn Your Trust on Privacy

Encryption by Default

All deposits via DANA, OVO, GoPay and QRIS flow through TLS 1.3 tunnels. Your payment data never touches our servers in plain text.

Annual Security Audit

We commission third-party security reviews of our data handling and encryption every 12 months. Reports available on request for corporate partners.

No Third-Party Data Sales

Your gameplay history, contact details and financial records are never monetised or shared with advertisers, affiliates or marketing firms.

Transparent Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby view. No tracking pixels or retargeting cookies across external sites.

GDPR & Local Compliance

Where applicable, we comply with GDPR data subject rights and Indonesian data protection frameworks. Your data never leaves supported jurisdictions without consent.

Account Control Tools

Download your data any time. Update personal details, close your account, or request full deletion from your dashboard in one click.

Our Privacy Stance vs. Industry Defaults

Data Minimalism	We ask for your name, email and payment ID only. No social media logins, no biometric scanning, no location tracking unless you play live sports.
Wallet Encryption Parity	DANA, OVO, GoPay and QRIS transfers use the same encryption standard as bank-level accounts, not reduced-tier merchant processing.
No Forced Marketing	You control all promotional emails. Unsubscribe at any time without losing access to your account or live casino lobby.
Device Fingerprint Opt-Out	We use device fingerprinting for fraud prevention only, never for player tracking or behaviour profiling. You can disable it in privacy settings.
Consistent Retention Limits	Account data is deleted 24 months after you close your account. Regulatory records kept 7 years only where law requires it.
Partner Transparency	We list every third party with data access on our dashboard. Payment processors, live dealer studios and support vendors are all named.
Breach Notification Speed	If your data is ever compromised, we notify you and regulators within 72 hours via email and your account dashboard.

Core Elements of Our Privacy Model

Account Ownership

Your account is yours alone. You set a password, verify your email and control two-factor authentication. We never access your account without your permission.

Payment Method Privacy

DANA, OVO, GoPay and QRIS identifiers are tokenised in our system. Your actual wallet numbers never appear in our logs or backups.

Gameplay Confidentiality

Your game history, bet records and table sessions are private. We don't share gameplay data with slot providers, live studios or marketing partners.

IP and Device Logging

We log your IP and device type for security only. This data is used to flag unusual login patterns and prevent account takeover attempts.

Consent-First Communication

Promotional messages, slot feature announcements and sportsbook tips arrive only if you've opted in. One-click unsubscribe works instantly.

Data Export & Portability

Request all your data in CSV or JSON format anytime. Download your account ledger, personal info and game records in 48 hours.

Privacy Questions Answered

All four payment methods use tokenisation. We store a unique reference ID, not your actual wallet number. Transactions pass through PCI-DSS Level 1 gateways with real-time fraud monitoring to keep your balance and history confidential.

Yes. Head to your account settings and select 'Request Account Closure.' We remove all personal data within 30 days. Regulatory records linked to your account ID stay for 7 years only where law requires it, but remain encrypted and separate.

Only you and our support team (when you ask for help). Live dealers never see your name or account balance. Sportsbook odds are public; your bets remain private. Slot providers see only aggregate play counts, never individual session details.

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No retargeting pixels or cross-site trackers. You can disable all non-essential cookies in your privacy dashboard without losing access to mainaku.

We notify you and regulators within 72 hours via email and your account dashboard. We'll provide details of what data was affected, the steps we took to secure it, and what you can do to protect your accounts elsewhere.

We share data only with payment processors, live dealer studios and fraud-prevention vendors — all listed on your dashboard. We never sell your data to advertisers, brokers or marketing firms. You control vendor access through your privacy settings.

Active account data stays for as long as your account is open. After you close it, personal data is deleted within 24 months. Deposit and withdrawal records are kept for 7 years only where Indonesian or regional tax law requires audit trails.